FAQs

HPA-245

When do the UV bulbs need to be replaced?
The "Replace UV Bulb" message and light will turn on after 6 months of continuous use, so the bulbs should be replaced at this time.

HHT-080

How do I clean my filters?
The pre-filter in this unit can be washed using warm water. The HEPA-Type filters must be vacuumed off with a nozzle/brush attachment.After cleaning is complete, make sure the pre-filter is completely dry before it is placed back into the unit.
Where can I recycle this product?
For responsible recycling, please visit 1800Recycling.com.
Where can I recycle this product?
For responsible recycling, please visit 1800Recycling.com.
What happens if my unit runs out of water?
This unit does not have an automatic shut off feature.
I've been running my humidifier and it is using up water, but the humidity level in my home is not rising.
When a humidifier is used infreqently, in very dry places or for the first time in a season, it can take quite a while for the humidity level in the room/space to rise. The reason for this is that everything in the room (walls, furniture, floors, etc) is dried out and will suck up any moisture that is in the air. Only once these things are saturated will the humidity level start to rise in the air. If you have dry heat or can't get the level to rise, it is best to let the unit run constantly on a high setting, until the moisture starts to build up. If the unit is only run sometimes, each time you turn it on it will have to work to saturate the walls and furniture again, before humidifying the room.

V745A/V745JUV

Where can I recycle this product?
For responsible recycling, please visit 1800Recycling.com!
My humidifier has water in it but the refill/reset light is on.
The heating element may need to be thoroughly cleaned.
What happens when my humidifier runs out of water?
This warm mist humidifier is equipped with an automatic shut off.

V1900-N

Where can I recycle this product?
For responsible recycling, please visit 1800Recycling.com.
How do I know which setting is high/medium/low?
"|" is the low setting, which means the scent pad should last about 8 hours, but have the faintest smell. "||" is the medium setting, which means the scent pad should last about 6 hours and have a medium smell. "|||" is the high setting which means the scent pad should last about 4 hours but have the strongest smell.

VUL520W

Where can I recycle this product?
For responsible recycling, please visit: www.1800recycling.com
How do I know if I have too much humidity in my room?
If you have any of the following conditions you may have too much humidity It is suggested that you use a hygrometer to monitor your humidity level such as the V70. A comfortable humidity level is 40-60%.
Where can I recycle this product?
For responsible recycling, please visit 1800Recycling.com
I don't think this humidistat is working correctly.
The humidistat in this unit is a relative humidistat and no point on the dial corresponds to an actual humidity level.

V5100-N

Where can I recycle this product?
For responsible recycling, please visit 1800Recycling.com.
Ever since I started using this humidifier I've noticed more dust in my home.
Ever since I started using this humidifier I've noticed more dust in my home.
The floor/area around my humidifier is getting really wet.
This type of humidifier is not good in humidity levels that are 55% and above.
My humidifier is making a loud vibration noise
Usually when this type of unit makes noises it is because the tube is not put on properly. Please remove the pick up tube and inspect it for damage. If it is OK, re-install it back onto the disk and put the unit back together. If the noise is still there, try running the machine with the tube completely off to see if the noise is still present, to determine if the motor is the issue or if the tube is the issue.
Ever since I started using this humidifier I've noticed more dust in my home.
The dust is not actually caused by the humidifier, but is from the water used in the humidifier.
The floor/area around my humidifier is getting really wet.
This type of humidifier is not good in humidity levels that are 55% and above.
I don't think this humidistat is working correctly.
The humidistat in this unit is a relative humidistat and no point on the dial corresponds to an actual humidity level.
My humidifier is running but it is not using up any water.
There are actually a few different reasons this could be happening. First, check your filter. Make sure the filter is in good condition and is able to still absorb and hold water. If the filter is extremely hard or getting dried out all the time, this would indicate it is time to replace the filter. They generally last about 1-3 months, depending on usage and the quality of your water. Second, check the humidity level in your home. This type of humidifier doesn't really put out any moisture if the humidity level is already at 55% or above, because it is an evaporative humidifier. Once the humidity level reaches about 55% (varies depending on temperature) the air is saturated and and evaporation can no longer happen so the unit will run, but not use up any water. As long as the fan in this unit is running, the machine itself is working properly and the issue lies with the filter or environmental conditions. A hygrometer can be picked up at a local hardware store so you can monitor the humidity level in the room and better understand why this happens.
How long do filters last and how do I take care of the filter?
Filters generally last 1-3 months, depending on water quality, air quality, use and care.
I can't see or feel any mist.
This type of humidifier is an evaporative type and the moisture put out by this unit cannot be seen or felt.

V1300

Where can I recycle this product?
For responsible recycling, please visit 1800Recycling.com.
I cannot get any steam to come out of this unit.
It sounds like the water used probably wasn't hot enough to produce steam.

V150SGN

The light on my vaporizer is coming on but the vaporizer is not steaming.
Vaporizers are very picky when it comes to being cleaned and the water used in them.
Where can I recycle this product?
For responsible recycling, please visit WWW.1800Recycling.com.
Every time I use my vaporizer I find black particles in the water.
The black particles in the vaporizer are completely normal.
My unit is spitting out hot water and/or making sparking sounds.
There may be too many minerals in the water, which will cause this to happen.
The directions in my vaporizer say to put Vaposteam in the water but the bottle says to put it only in the cup. Why the discrepency?
The VapoSteam sold in the U.S. and the VapoSteam sold in Canada are actually different formulas and should be used differently.
What happens when my humidifier runs out of water?
This warm mist humidifier is equipped with an automatic shut off.

V4600

Where can I recycle this product?
For responsible recycling, please visit WWW.1800Recycling.com.
How do I know if I have too much humidity in my room?
If you have any of the following conditions you may have too much humidity.It is suggested that you use a hygrometer to monitor your humidity level such as the V70. A comfortable humidity level is 40-60%.
I need to order replacement parts for my humidifier?
You can order replacement parts by contact customer service at 1-800-477-0457 (M-F, 8AM-7PM EST).
Do I need to use a demineralization cartridge with my humidifier?
If you live in an area with a high mineral content in your water and are not using distilled or purified water then you may notice atomized minerals (white dust) on surfaces around the humidifier. If this is the case then you should use a demineralization cartridge. The cartridge for this unit is model number PDC-51.