We are currently experiencing higher than normal call and email volumes and ask you to visit our FAQs below to find answers to common questions to more quickly serve your needs. We wish you and your family continued health and safety.
Currently, we are out of stock for all products. We are working to get these products back in stock as quickly as possible.
THERMOMETER FAQs
What is the best way to achieve an accurate reading from my thermometer?
Digital Sticks
- Our Vicks Digital Thermometers are for oral, rectal or underarm use. Whichever method is used, it is recommended that for 15 minutes prior to use avoid eating or drinking any liquids, exercising, taking showers or baths or smoking.
Rectal Thermometer
- Your Vicks Rectal Thermometer is designed specifically for rectal use. It is recommended that for 15 minutes prior to use, your child should avoid eating or drinking any liquids, physical activity or bathing.
What should I do if my thermometer is reading an 'ERR' messaage?
- 'ERR' will be displayed if too much movement or any odd behavior has taken place during a measurement. The display will read Err when the tip of the thermometer is being moved while taking a reading. The display will read 'ER1' when a malfunction occurs, and the unit will power off after one minute. The display will read 'ER2' when the reading is outside the measurement temperature range. The display will read 'ER3' when the ambient temperature is outside the operating temperature rang.
- Here are the optimal ambient temperatures. Operating or storing outside these ranges may negatively impact the measurement and potentially damage the thermometer:
- Operating environment must be between 59°F -104°F.
- Operating and storage environment must be between 15-95% relative humidity.
- Store between -13°F and 122°F.
- If core body temperature is lower than ambient temperature the reading may be negatively impacted.
What does a flashing display or no display mean when I turn on my thermometer?
- This can indicate the battery needs to be replaced.
How do I change the battery on my thermometer?
SpeedRead & ComfortFlex
- When the
symbol appears and flashes in the center top of the display, the battery is exhausted and needs replacing.
- Using a coin, unlock the battery cover and carefully remove the battery with a non-metallic instrument.
- Replace the battery with a 3V, CR1225 silver oxide type or equivalent. Insert the new battery in the positive (+) side facing the battery cover.
- Carefully replace the battery cover and, using a coin, tighten the cover.
- Ensure the battery door is completely secure after replacing the battery.
RapidRead
- When the
symbol appears and flashes in the center of the display, the battery is exhausted and needs to be replaced.
- Using a coin, unlock the battery cover and carefully remove the battery with a non-metallic instrument.
- Replace the battery with a 3V, CR2032 lithium type. Insert the new battery with the positive (+) side facing the battery cover.
- Carefully replace the battery cover and, using a coin, tighten the cover.
SmartTemp
- When the
symbol appears in the lower right of the display, the battery is exhausted and needs to be replaced.
- With a coin or screwdriver, release the cover lock located on the side of the thermometer and remove the battery with a non-metallic instrument.
- Replace with a type SR41 (long life), LR41, or equivalent, making sure the positive (+) side is facing the back of the thermometer.
- Replace battery cover. Your thermometer is now ready for use.
- Carefully discard the old battery. Keep out of reach of young children, elderly and pets.
Pacifier Thermometer
- Do not attempt to disassemble the unit. There are no user serviceable parts inside. The battery is not replaceable. When the battery is almost exhausted, the following symbol will appear in the display window [ ] indicating the unit should be discarded. Do not use as a regular pacifier after the battery is discharged.
How do I change the temperature scale from Celsius to Fahrenheit (or vice versa) on my thermometer?
SpeedRead & ComfortFlex
- With the thermometer in the OFF position, hold down the center button until the display shows Lo. Release the button.
- To choose desired scale, press the button again to move between the “F” or “C” icon shown below the Lo. Once the “C” or “F” starts to blink, push the button again to turn off the thermometer.
- You can now turn on the thermometer and the display will be in Fahrenheit (F) or Celsius (C) based on the scale you set in the above steps. Your thermometer will return to Fahrenheit (F) readings when you replace your battery. You can repeat this process to switch to Celsius (C).
- Make sure the thermometer is turned OFF.
- Press and hold the blue SITE SELECTION button until C/F scale alternates on the display.
- Release the SITE SELECTION button when the desired scale is shown (C or F).
- The device will power off after 2 seconds.
- After being turned ON again, the most recent temperature stored in memory will be displayed in the newly chosen scale.
- Within the FREE companion App, choose “Settings” from the “More” menu item at the bottom of the App. Under “temperature measurement”
- Change the Units from Fahrenheit to Celsius as desired. All temps displayed within the App will now read in the measurement method selected.
What is my Vicks Thermometer Warranty?
- All Vicks digital and pacifier thermometers have a 1 year limited warranty. The rectal thermometer has a 3 year limited warranty. This limited warranty applies to repair or replacement of product found to be defective in material or workmanship. This warranty does not apply to damage resulting from commercial, abusive, unreasonable use or supplemental damage. Defects that are the result of normal wear and tear will not be considered manufacturing defects under this warranty.
Is there any way to view the last temperature taken on my thermometer?
ComfortFlex, SpeedRead, & RapidRead
- The display will show the last temperature measured for 2 seconds.
- You can use the connected app to make a profile for each person and track the complete temperature history over time.
- When the thermometer is turned on, the last measured temperature will be shown on the LCD display with the letter “M” shown under the degree sign for approximately 2 seconds.
- Press and hold the power button while turning on the unit. The last measured temperature will be shown in the LCD display with the letter “M” shown under the degree sign in approximately 3 seconds.
How should I store my thermometer?
Cover thermometer with the storage case included and store in dry location. Store your thermometer in a dry location free from dust and contamination and away from direct sunlight. Keep between -13°F and 122°F.
How to use probe covers?
- Disposable probe covers are provided with all Digital Stick Thermometers. Place a cover on the probe tip each time the thermometer is used to help prevent spread of germs. Any generic probe cover will fit on our digital thermometers. Additional probe covers can be purchased at most drug stores or pharmacy departments.
- Not applicable to rectal and pacifier thermometers
How should I clean my thermometer?
The thermometer should be cleaned in between uses, as necessary after oral, underarm, or rectal measurements.
- Clean the probe tip and protective cover by washing with soap and warm water or by disinfecting with rubbing alcohol (70% isopropyl alcohol)
- Wipe dry with soft cloth and let air dry DO NOT BOIL OR CLEAN IN DISHWASHER. This will cause the thermometer to no longer function and will void the warranty.
- Do not wash the unit with any thinner or chemical solvent.
HUMIDIFIER FAQs
How do I clean my humidifier?
Cleaning your humidifier varies by model. Please reference our How to Clean page for instruction videos that are specific to your model.
How do I set up/install my humidifier?
Please refer to the videos tab on your specific models detail page for instructions on how to get started using your humidifier.
What are the differences between the various humidifiers?
Cool Types
- Evaporative - Water is wicked up from the base into a porous filter. Air blowing from the fan through the filter evaporates the moisture into the air. With evaporative humidifiers, the mist is not visible.
- Ultrasonic- Water is turned into a visible mist by the nebulizer moving in the base at ultrasonic speeds.
- Vaporizer - An electric current passing between two electrodes vaporizes the water resulting in the emission of warm steam.
- Warm Mist - A heating element boils the water to produce steam.
How do I order replacement parts?
To order parts for your Vicks Humidifier, please email [email protected]
How do I use medication in my humidifier?
Depending on the type of humidifier, Vicks VapoSteam and Kaz Inhalant can be used in the medicine cup while Vicks VapoPads can be inserted into the Scent Pad door. Please look for accessory compatibility in your humidifiers Owner’s Manual, product page, or in the humidifier comparison chart.
Can I use essential oils in my humidifier?
No. Adding essential oils or any other non-recommended materials in the water tank can damage the unit. Oil can erode or eat away at the plastic possibly causing the unit to malfunction.
Where is the best location to place my unit?
Place the unit at least one to three feet away from walls/furniture/curtains etc. Ensure it is not placed where it could be tripped over or in a location where it could be considered a fire hazard. Be sure that it is out of reach of pets and children as the warm mist humidifiers and vaporizers create boiling to hot water.
Are any of the pieces of my humidifier dishwasher safe?
This will vary between humidifiers. Please see the cleaning section of your humidifiers Owner’s Manual, this will inform you if any parts can be placed in the dishwasher.
How often do I need to clean my humidifier?
The unit should be rinsed daily and thoroughly cleaned according to the Owner’s Manual weekly. The unit should also be emptied if not in use and the filter should be dried (if applicable).
What is the white dust my humidifier is producing?
With some humidifiers (Impeller and Ultrasonic) the mist put out by the unit is a visible mist. These types of appliances turn the water into a mist and release it into the air. The minerals that are in the water are also in the mist being released by the humidifier. As the moisture evaporates into the air, the minerals are left behind and will settle around nearby surfaces as dust, and in most cases it is white. It is not harmful in any way; it is just the mineral contents of your water. The amount of white dust you see is directly related to the hardness of your water. To reduce the amount of white dust, use distilled or purified water or Protec Demineralization Cartridges (available for select models).
Why is there condensation on my walls, ceiling, windows, etc?
The humidity level in the room or the house is too high, and the air is becoming saturated with water. We recommend waiting to use the unit until the moisture level drops or using the unit on a low setting. A hygrometer can be helpful in determining the actual room humidity and should be available at most Hardware stores.
Where can I recycle this product?
For responsible recycling, please visit 1800Recycling.com
EVAPORATIVE, FILTERED COOL MIST HUMIDIFIERS
Why is there no mist or steam coming from my unit?
Dry air is pulled through the system and a fan disperses invisible, moisture balanced air. There is no mist emitted. When operating normally you will feel only cool air coming from the unit. Monitor the water level in your tank and base. If you notice a decrease in the water tank over 24 hours, then the unit is operating normally.
How often should I change the filter?
The frequency in which the filter should be changed depends on the water in your area and how often you use your humidifier. If you notice a change in color or a slight odor, then it's probably a good idea to change the filter. For new filters, click here.
Which filter fits my humidifier?
The Protec Replacement Wicking Filter works with most Vicks® Cool Mist Humidifiers. These filters are antimicrobially treated to prevent the growth of mold and bacteria. Please see your humidifiers Owner’s Manual or product pages for this information.
How do I care for my filter?
If mold growth is an issue, we recommend using the Protec™ Cleaning Ball or Fish in your water tank and make sure to never leave your filter sitting in the water if the unit is not on. Whenever you turn your humidifier off, remove the filter and allow it to air dry. If you have a unit with no automatic shut off, you can empty the unit and turn it on with no water in it, allowing the fan to dry the filter out.
It is completely normal for your filter to discolor with each use. Yellow, brown, or rust colored discoloration happens because the filter absorbs all the minerals out of your water. If you flip the filter, from top to bottom with each filling of the tank, you will get much more even saturation and the longest life out of your filter.
Make sure you never add any chemicals to your filter and don't try and clean your filter with anything but cool water. Do not squeeze the filter to dry it out.
Be sure to use genuine Protec™ wicking filters that are antimicrobially treated to prevent the growth of mold and bacteria.
ULTRASONIC, FILTER FREE COOL MIST HUMIDIFIERS
Why is there white dust?
With ultrasonic humidifiers the mist put out by the unit is a visible mist. These types of humidifiers turn the water into a mist and release it out into the air. The minerals that are in the water are also in the mist being put out by the machine. As the moisture evaporates into the air, the minerals are left behind and will settle around the room as dust, and in most cases it is white. It is not harmful in any way; it is just the contents of your water. The amount of white dust you see is directly related to the hardness of your water. To reduce the amount of dust, distilled or purified water can be used in your machine.
Why is there condensation on my walls, ceiling, windows, etc.?
If there's condensation, then the humidity level in the room or the house is too high, and the air is becoming saturated with water. We recommend waiting to use the unit until the moisture level drops or using the unit on a low setting. A hygrometer can be helpful in determining the actual room humidity.
Why is there no mist or steam coming from my unit?
The nebulizer, or white circle, that you see in the bottom of the base vibrates at ultrasonic speeds to create the mist that this unit gives off. Minerals from your water will collect on the nebulizer and once they harden, the nebulizer slows to a pace that is too slow to create mist. Clean the nebulizer every week to ensure proper functionality.
WARM UNITS
Where do I put the VapoSteam?
The VapoSteam can be used with the Warm Mist or Vaporizer units and should be put into the medicine cup on top of the unit. Do not place directly into the water tank.
The light on my Vaporizer is on but there's no steam.
Vaporizers require water with some minerals content in order to function properly. If you have filtered water or are using distilled water, this can prevent the unit from steaming. If you are using distilled water, please switch to tap water and try again. If you are using tap water and this does not work, we recommend adding one or two pinches of salt (1/8 tsp). Wait ten minutes for the salt to have an effect, and if it is still not generating steam, or is only generating a little steam, then add a pinch or two more as needed, up to 1/2 tsp.
Why is there no mist or steam coming from my Warm Mist Humidifier?
First, make sure there is water in the tank. (Is the reset light on?) If there is water, check to see if there are mineral deposits on the heating element or removable water tray. If there is mineral built up on these parts, it can make the unit shut down prematurely. Please follow the cleaning instructions in the Owner’s Manual and then try to run the unit again upon completion.