Why is there condensation on my walls, ceiling, windows, etc.?
If there's condensation, then the humidity level in the room or the house is too high, and the air is becoming saturated with water. We recommend waiting to use the unit until the moisture level drops or using the unit on a low setting. A hygrometer can be helpful in determining the actual room humidity.
Why is there no mist or steam coming from my unit?
The nebulizer, or white circle, that you see in the bottom of the base vibrates at ultrasonic speeds to create the mist that this unit gives off. Minerals from your water will collect on the nebulizer and once they harden, the nebulizer slows to a pace that is too slow to create mist. Clean the nebulizer every week to ensure proper functionality.