FAQs

Humidifiers

V150SGN

Q: Why are there black particles in my vaporizer?
A:

The black particles that you see in your vaporizer are normal. These particles are the left-over minerals from your water. The reason the minerals turn black is because they have passed through the electrodes and vaporized. If the unit is maintained on a daily and weekly basis, you should not experience any problems with its performance.



Q: Why is my vaporizer over steaming and spitting water?
A:

These units require water with minerals in it in order to function. If there are too many minerals in your water the unit can over-steam and run unusually hot. This can be caused by a buildup in the unit over time, or by having too many minerals in the water you’re using. We recommend that you unplug your unit, let it cool, and empty all the water. Clean the unit following the normal cleaning instructions from the Owner’s Manual, then add water and plug it back in. Do not add any salt. Wait ten minutes and if the unit is still over-steaming then there are too many minerals in your water. Using a mixture of distilled or filtered water will solve this issue.



Q: My humidifier has water, but no mist is being produced?
A:

If your vaporizer previously produced steam, but now you are experiencing less output, we recommend cleaning the unit. It is advised to perform this cleaning once a week. If your vaporizer has been thoroughly cleaned and is still not producing steam, your water may require more minerals. These units require water with minerals in it in order to function properly.

  • If you have filtered water or are using distilled water, this can prevent the unit from steaming.
  • If you are using distilled water, please switch to tap water and try again.
  • If you are using tap water and this does not work, we recommend adding one or two pinches of salt (1/8 tsp). Wait ten minutes for the salt to have an effect, and if it is still not generating steam, or is only generating a little steam, then add a pinch or two more as needed, up to 1/2 tsp.


Q: How do I order replacement parts?
A:

You can order replacement parts by contact customer service at 1-800-477-0457 (M-F, 8AM-7PM EST).



Q: Where can I recycle this product?
A:

For responsible recycling, please visit 1800Recycling.com



Q: How do I know if I have too much humidity in my room?
A:

If there's condensation on the windows, walls, or around the humidifier, then chances are there's too much humidity in the room.  Use a hygrometer to help monitor moisure levels. 



Q: What happens when my humidifier runs out of water?
A:

This unit will automatically turn off when water levels are too low.  Always monitor your humidifier and never leave unattended.



Q: Where do I put the VapoSteam?
A:

The VapoSteam should be put in the medicine cup on top of the unit.



Q: My unit is spitting out hot water and/or making spurting sounds.
A:

In households with hard water, the high mineral content in the water can cause the vaporizer to spit and spurt.  Try using the vaporizer with filtered or bottled water.



Q: Why are there black particles in the water after I use the vaporizer?
A:

Electrodes within the vaporizer interact with the minerals in the water causing the water to boil and release warm steam into the air and for minerals to clump.  These clumps will settle to the bottom of the tank as small black particles.  These particles are normal and should be rinsed out when the tank is refilled.  



Q: The light on my vaporizer is on but there's no steam.
A:

If the unit is not producing steam, try adding a pinch of salt to the water tank to increase the mineral level.



V5100-N

Q: Why is there white dust?
A:

With an ultrasonic humidifier, a built-in nebulizer vibrates the water at ultrasonic frequency which causes the water droplets to break into a fine, cool mist that you can see. In hard water areas, we recommend using demineralization cartridges with your ultrasonic humidifier to capture minerals in the water and to help reduce white dust on surfaces.



Q: How do I order replacement parts?
A:

You can order replacement parts by contact customer service at 1-800-477-0457 (M-F, 8AM-7PM EST).



Q: Where can I recycle this product?
A:

For responsible recycling, please visit 1800Recycling.com



Q: The floor/area around my humidifier is getting really wet.
A:

Try using a hygrometer with an ultrasonic humidifier to help monitor humidity levels in your home.  Moisture collecting around the humidifier is usually a good indicator that there's too much moisture in the air.



VUL520P

Q: Why is there white dust?
A:

With an ultrasonic humidifier, a built-in nebulizer vibrates the water at ultrasonic frequency which causes the water droplets to break into a fine, cool mist that you can see. In hard water areas, we recommend using demineralization cartridges with your ultrasonic humidifier to capture minerals in the water and to help reduce white dust on surfaces.



Q: How do I order replacement parts?
A:

You can order replacement parts by contact customer service at 1-800-477-0457 (M-F, 8AM-7PM EST).



Q: How do I know if I have too much humidity in my room?
A:

If there's condensation on the windows, walls, or around the humidifier, then chances are there's too much humidity in the room.  Use a hygrometer to help monitor moisure levels. 



Q: Where can I recycle this product?
A:

For responsible recycling, please visit 1800Recycling.com



V3700

Q: How do I order replacement parts?
A:

You can order replacement parts by contact customer service at 1-800-477-0457 (M-F, 8AM-7PM EST).



Q: Where can I recycle this product?
A:

For responsible recycling, please visit 1800Recycling.com



Q: Why can't I see the mist?
A:

An evaporative humidifier uses a wicking filter which draws the water from the base up to the built-in fan.  With an evaporative humidifier a  “plume” won't be visible as water is evaporating from the filter.



Q: How long do filters last?
A:

Filters generally last 1-3 months, depending on water quality and usage frequency.  



VUL570

Q: Why is there white dust?
A:

With an ultrasonic humidifier, a built-in nebulizer vibrates the water at ultrasonic frequency which causes the water droplets to break into a fine, cool mist that you can see. In hard water areas, we recommend using demineralization cartridges with your ultrasonic humidifier to capture minerals in the water and to help reduce white dust on surfaces.



Q: How do I order replacement parts?
A:

You can order replacement parts by contact customer service at 1-800-477-0457 (M-F, 8AM-7PM EST).



Q: How do I know if I have too much humidity in my room?
A:

If there's condensation on the windows, walls, or around the humidifier, then chances are there's too much humidity in the room.  Use a hygrometer to help monitor moisure levels. 



Q: Where can I recycle this product?
A:

For responsible recycling, please visit 1800Recycling.com



V3900

Q: How do I order replacement parts?
A:

You can order replacement parts by contact customer service at 1-800-477-0457 (M-F, 8AM-7PM EST).



Q: Where can I recycle this product?
A:

For responsible recycling, please visit 1800Recycling.com



Q: Why can't I see the mist?
A:

An evaporative humidifier uses a wicking filter which draws the water from the base up to the built-in fan.  With an evaporative humidifier a  “plume” won't be visible as water is evaporating from the filter.



Q: How long do filters last?
A:

Filters generally last 1-3 months, depending on water quality and usage frequency.  



V4600

Q: How do I order replacement parts?
A:

You can order replacement parts by contact customer service at 1-800-477-0457 (M-F, 8AM-7PM EST).



Q: How do I know if I have too much humidity in my room?
A:

If there's condensation on the windows, walls, or around the humidifier, then chances are there's too much humidity in the room.  Use a hygrometer to help monitor moisure levels. 



Q: Where can I recycle this product?
A:

For responsible recycling, please visit 1800Recycling.com



Q: Do I need to use a demineralization cartridge with my humidifier?
A:

If you live in an area with a high mineral content in your water and are not using distilled or purified water then you may notice atomized minerals (white dust) on surfaces around the humidifier. If this is the case then you should use a demineralization cartridge. The cartridge for this unit is model number HDC-200.



Q: Why is there white dust?
A:

With an ultrasonic humidifier, a built-in nebulizer vibrates the water at ultrasonic frequency which causes the water droplets to break into a fine, cool mist that you can see. In hard water areas, we recommend using demineralization cartridges with your ultrasonic humidifier to capture minerals in the water and to help reduce white dust on surfaces.



VUL575

Q: Why is there white dust?
A:

With an ultrasonic humidifier, a built-in nebulizer vibrates the water at ultrasonic frequency which causes the water droplets to break into a fine, cool mist that you can see. In hard water areas, we recommend using demineralization cartridges with your ultrasonic humidifier to capture minerals in the water and to help reduce white dust on surfaces.



Q: How do I order replacement parts?
A:

You can order replacement parts by contact customer service at 1-800-477-0457 (M-F, 8AM-7PM EST).



Q: How do I know if I have too much humidity in my room?
A:

If there's condensation on the windows, walls, or around the humidifier, then chances are there's too much humidity in the room.  Use a hygrometer to help monitor moisure levels. 



Q: Where can I recycle this product?
A:

For responsible recycling, please visit 1800Recycling.com



VUL520W

Q: How do I know if I have too much humidity in my room?
A:

If you have any of the following conditions you may have too much humidity It is suggested that you use a hygrometer to monitor your humidity level such as the V70. A comfortable humidity level is 40-60%.



V745A/V745JUV

Q: How do I order replacement parts?
A:

You can order replacement parts by contact customer service at 1-800-477-0457 (M-F, 8AM-7PM EST).



Q: What happens when my humidifier runs out of water?
A:

This warm mist humidifier is equipped with an automatic shut off.



Q: My humidifier has water in it but the refill/reset light is on.
A:

The heating element may need to be thoroughly cleaned.



Q: Where can I recycle this product?
A:

For responsible recycling, please visit 1800Recycling.com



V1900-N

Q: How do I know which setting is high/medium/low?
A:

"|" is the low setting, which means the scent pad should last about 8 hours, but have the faintest smell. "||" is the medium setting, which means the scent pad should last about 6 hours and have a medium smell. "|||" is the high setting which means the scent pad should last about 4 hours but have the strongest smell.



Q: Where can I recycle this product?
A:

For responsible recycling, please visit 1800Recycling.com



V750

Q: How do I order replacement parts?
A:

You can order replacement parts by contact customer service at 1-800-477-0457 (M-F, 8AM-7PM EST).



Q: How do I know if I have too much humidity in my room?
A:

If there's condensation on the windows, walls, or around the humidifier, then chances are there's too much humidity in the room.  Use a hygrometer to help monitor moisure levels. 



Q: Where can I recycle this product?
A:

For responsible recycling, please visit 1800Recycling.com



Q: Where do I put the VapoSteam?
A:

The VapoSteam should be put in the medicine cup on top of the unit.



VEV320

Q: How do I order replacement parts?
A:

You can order replacement parts by contact customer service at 1-800-477-0457 (M-F, 8AM-7PM EST).



Q: Where can I recycle this product?
A:

For responsible recycling, please visit 1800Recycling.com



Q: Why can't I see the mist?
A:

An evaporative humidifier uses a wicking filter which draws the water from the base up to the built-in fan.  With an evaporative humidifier a  “plume” won't be visible as water is evaporating from the filter.



Q: How long do filters last?
A:

Filters generally last 1-3 months, depending on water quality and usage frequency.  



VIH200

Q: How do I order replacement parts?
A:

You can order replacement parts by contact customer service at 1-800-477-0457 (M-F, 8AM-7PM EST).



Q: Where can I recycle this product?
A:

For responsible recycling, please visit 1800Recycling.com



V1300

Q: Where can I recycle this product?
A:

For responsible recycling, please visit 1800Recycling.com



Q: How do I order replacement parts?
A:

You can order replacement parts by contact customer service at 1-800-477-0457 (M-F, 8AM-7PM EST).



V1750

Q: Where can I recycle this product?
A:

For responsible recycling, please visit 1800Recycling.com