FAQs | VicksHumidifiers.com

FAQs

Humidifiers

VUL575

Q: Why unit my is on, but no mist is being produced?
A:

The nebulizer, or white circle, that you see in the bottom of the base vibrates at ultrasonic speeds to create the mist that this unit gives off. Minerals from your water will collect on the nebulizer and once they harden, the nebulizer slows to a pace that is not sufficient to create mist. Clean nebulizer (refer to Weekly Cleaning instructions).



Q: How do I clean this humidifier?
A:

We recommend a two-step cleaning process; scale removal and disinfecting.   

Scale Removal: 

Turn off and plug the unit.  

Remove and empty the water tank. 

Remove the filter and set aside.  

Remove the filter tray and fill the filter tray and water tank with undiluted vinegar and soak for 10-15 minutes. 

Using undiluted vinegar, wipe the base thoroughly. 

Rinse the water tank, filter tray, and base thoroughly with water to remove the scale.  

Disinfecting: 

Turn off and plug the unit.  

Remove and empty the water tank. 

Remove the filter and set aside. Dilute 1 tablespoon of bleach in 1 gallon of cool water. 

Fill the water tank with water and bleach solution. Remove the filter tray and fill the filter tray and water tank with remaining water and bleach solution. Wipe the base with the same solution. 

Let stand for 20 minutes. 

Rinse the water tank, filter tray, and base thoroughly with water until the smell of bleach is gone.  

 



Q: My humidifier appears to be leaking, how can I fix it?
A:

Ensure that the tank cap is securely screwed onto the tank. Next, confirm the unit is set on a flat level surface and that there are no cracks on the tank. If this does not resolve the issue, please contact Consumer Relations by calling 800-477-0457 or emailing [email protected] 



Q: Still have questions?
A:

If you still have questions, please reach out to our Consumer Relations team by calling 800-477-0457 or emailing [email protected] We are here to help!



Q: Why is there white dust?
A:

With an ultrasonic humidifier, a built-in nebulizer vibrates the water at ultrasonic frequency which causes the water droplets to break into a fine, cool mist that you can see. In hard water areas, we recommend using demineralization cartridges with your ultrasonic humidifier to capture minerals in the water and to help reduce white dust on surfaces.



Q: How does humidifier work?
A:

Water is released onto a nebulizer that moves at ultrasonic speeds which turns the water into a mist. 



V1750

Q: Does this product add moisture to my air?
A:

This product does not add humidity into the air but works by releasing soothing menthol vapors.



Q: What are the benefits of using this product?
A:

This unit  helps release soothing vapors into the air for added comfort and also features an adjustable nightlight



Q: Is the nightlight adjustable?
A:

While the nightlight is always on when the unit is plugged in, the brightness can be adjusted by sliding the shield over the light.



Q: Can I use medication with this waterless vaporizer?
A:

This unit does feature slots for the use of Vicks VapoPads.  Up to two pads can be used with each use.  Never add any essential oils, medications or inhalant liquids to this waterless vaporizer, such as Vicks VapoSteam or Kaz Inhalant. 



Q: How do you use this product?
A:

Directions for Use: 

Tear scent pad pouch at notch to expose pad. Do not touch exposed pad directly. If you do touch pad, be sure to wash hands thoroughly. 

Slide side tabs up to furthest position. 

Insert 1 or 2 VapoPads into the top slots of the Advanced Soothing Vapors Mini Waterless Vaporizer and using side tabs slide VapoPads down into unit. 

Vapor intensity can be controlled by sliding side tabs up or down. The further down the softer the vapor release intensity. The higher up the stronger the vapor release intensity. 

Plug the Advanced Soothing Vapors Mini Waterless Vaporizer directly into a 120V electrical wall outlet.  

Replace pads after 8 hours on high, 12 hours on medium, 16 hours on low.



Q: How do you clean this product?
A:

If there is any residue from the VapoPads built up on the unit, unplug the unit and wipe clean with a dry cloth.



Q: What is included in the box?
A:

Along with the Vicks Waterless Vaporizer, four Vicks VapoPads samples are included in the box.



V1900-N

Q: How do I know which setting is high/medium/low?
A:

"|" is the low setting, which means the scent pad should last about 8 hours, but have the faintest smell. "||" is the medium setting, which means the scent pad should last about 6 hours and have a medium smell. "|||" is the high setting which means the scent pad should last about 4 hours but have the strongest smell.



V1800

Q: Does this product add moisture to my air?
A:

This product does not add humidity into the air but works by releasing soothing menthol vapors.



Q: What are the benefits of using this product?
A:

This unit  helps release soothing vapors into the air for added comfort and also features an adjustable nightlight



Q: Can I use medication with this waterless vaporizer?
A:

This unit does feature slots for the use of Vicks VapoPads.  Up to two pads can be used with each use.  Never add any essential oils, medications or inhalant liquids to this waterless vaporizer, such as Vicks VapoSteam or Kaz Inhalant. 



Q: How do you use this product?
A:

Fully unravel the power cord. Failure to do so could cause overheating and possible fire hazard. Do not use with extension cords. Place waterless vaporizer on a flat, stable surface for use. 

Open the lid of the Vicks Waterless Vaporizer. 

Place one VapoPad in the VapoPad Tray. 

Lower lid and press down firmly to lock. Plug in waterless vaporizer. 

Each VapoPad is designed for single use and will last up to 8 hours. 

Note: The Waterless Vaporizer will feel warm to the touch. Be careful when handling. 

When vapor therapy treatment is complete, disconnect plug from electrical outlet. Allow the Waterless Vaporizer to cool before moving or replacing the VapoPad.



Q: How do you clean this product?
A:

Always allow the unit to cool for at least 20 minutes before cleaning. 

After each use: 

Open lid and wipe the VapoPad tray dry with a clean cloth or paper towel. 

Store in a cool dry place. 

Do not submerge in water or use other materials to clean the unit. 



Q: Still have questions?
A:

If you still have questions, please reach out to our Consumer Relations team by calling 800-477-0457 or emailing [email protected] We are here to help!



V745A/V745JUV

Q: What happens when my humidifier runs out of water?
A:

This warm mist humidifier is equipped with an automatic shut off.



Q: My humidifier has water in it but the refill/reset light is on.
A:

The heating element may need to be thoroughly cleaned.



VWM845

Q: How does this humidifier work?
A:

Water is released into the heating chamber where the heating element boils the water to produce warm, soothing steam. 



Q: The power light of my humidifier is ON, but I don’t see any mist. Is my unit working properly?
A:

Please ensure there is water in the tank and that the heating element is clean. Dependent of model, is water flowing from tank into the unit. If the unit has just been turned out, it will take about 3 to 4 minutes for visible steam to appear since the water needs heated enough to create mist.



Q: Can I use medication in this model?
A:

Yes, Vicks VapoSteam can be used in the medicine cup to enjoy soothing cough relief.  This unit also features a VapoPad door for use with Vicks VapoPads. 



Q: Where should I place this humidifier for best results?
A:

Ideally, the humidifier should be placed in the center of the room. However, if you are unable to place it in the center of the room then there are certain guidelines which should be kept in mind. Place the  unit on a firm, flat, waterproof surface AT LEAST four feet from the bedside and 12 inches away from walls/furniture/curtains etc, and make sure it is not in the way and would not be considered a fire hazard (i.e. will get tripped over, etc). You will also want to make sure that it is out of reach of pets and children as it boils water to hot temperatures and creates steam.



Q: There is condensation around my unit and on my walls, ceilings, windows, etc., what is wrong?
A:

The humidity level within the room is too high and the air is becoming saturated with water.  If the room becomes saturated, it is recommended that you open the room door and turn the humidifier off or down.



Q: My unit is leaking?
A:

Please ensure that your humidifier is placed on a level surface, that there are no visible cracks within the tank, and that the cap is screwed on securely. 



Q: Still have questions?
A:

If you still have questions, please reach out to our Consumer Relations team by calling 800-477-0457 or emailing [email protected] We are here to help!



V3700

Q: Why is my unit not producing mist?
A:

Dry air is pulled through the system and a fan disperses invisible, moisture balanced air. There is no visible mist emitted. When operating normally you will feel only cool air coming from the unit. Monitor the water level in your tank and base. If you notice a decrease in the water tank over 24 hours, then the unit is operating normally.



Q: How do I care for the filter?
A:

Whenever you turn your humidifier off, remove the filter and allow it to air dry. If you have a unit with no automatic shut off, you can empty the tank and filter tray and turn it on with no water in it, allowing the fan to dry the filter out.  

It is completely normal for your filter to discolor with each use.  Yellow, brown, or rust colored discoloration happens because the filter absorbs all the minerals out of your water.  If you flip the filter, from top to bottom with each filling of the tank, you will get much more even saturation and the longest life out of your filter. 

Make sure you never add any chemicals to your filter and don't try and only clean your filter with cool water. Do not squeeze the filter to dry it out.



Q: Why is my unit not producing mist?
A:

Dry air is pulled through the system and a fan disperses invisible, moisture balanced air. There is no visible mist emitted. When operating normally you will feel only cool air coming from the unit. Monitor the water level in your tank and base. If you notice a decrease in the water tank over 24 hours, then the unit is operating normally.



Q: I can hear the fan spinning, but the water level is not going down, what is wrong?
A:

First, check the filter to ensure it is wet. If it appears dry, remove it from the base and rinse it under cool water. Reposition the wet filter in the base. Also, note the current moisture level in your home. If the humidity level is over 60% the unit will not put out much moisture as your air is already saturated.



Q: Can I use medication with this humidifier?
A:

The Vicks Starry Night Cool Mist Humidifier allows for the use of Vicks VapoPads, that provide soothing, aromatic vapors. 



Q: The water level is going down in the tank, but I do not feel an increase in humidity, what is wrong?
A:

Initially when using a unit, it can take a seemingly long time for the humidity level in the room to rise. The reason for this is that your unit is constantly pushing moisture into a dry environment. Everything in that environment (walls, floors, furniture, carpet, etc.) is absorbing this moisture. Only when all the objects in the environment are saturated, will the water from the humidifier stay in the air. 



Q: My humidifier appears to be leaking, how can I fix it?
A:

Ensure that the tank cap is securely screwed onto the tank. Next, confirm the unit is set on a flat level surface and that there are no cracks on the tank. If this does not resolve the issue, please contact Consumer Relations by calling 800-477-0457 or emailing [email protected] 



Q: How do I clean this humidifier?
A:

Scale Removal: 

Turn off and unplug the unit.  

Remove and empty the tank and base of any water 

Remove the mist nozzle, water tank, accessories and set aside. 

Fill water tank with 1 cup of distilled white vinegar, add mist nozzle, replace tank cap and place back on the base. Soak for 15-20 minutes. 

After soaking, using a soft damp cloth wipe the nebulizer to remove mineral deposits 

Gently rinse the water tank mist nozzle and base t with water until the smell of vinegar is gone. 

Disinfecting: 

NOTE: Bleach may stain clothes. It is recommended that you wear rubber gloves during this 

process to protect your hands. 

Turn off and plug the unit.  

Remove and empty the tank and base of any water. 

Remove the mist nozzle, water tank, accessories and set aside. 

Mix 1 gallon of water and 1 teaspoon of bleach.  Pour bleach solution into tank, add mist nozzle and replace tank cap.   

Place the tank on the base and let stand for 20 minutes. 

Gently rinse the water tank, mist nozzle base  with water until the smell of bleach is gone. 



Q: How does this type of humidifier work?
A:

Water is absorbed into a porous wicking filter. Air blowing from the fan through the filter evaporates moisture into the air.



Q: Do I have to use a filter when running this humidifier?
A:

Yes, the filter is required for the unit to produce moisture. 



Q: Are there any accessories for this humidifier?
A:

Optional accessories for these types of units include VicksVapoPads as well as Protec Cleaning Cartridges. The Protec Antimicrobial Cleaning Cartridge features a patented antimicrobial, Aquastat®, that continuously works to inhibit the growth of bacteria and mold. This will also help prevent the buildup of slime in the water and humidifier surfaces.



Q: Still have questions?
A:

If you still have questions, please reach out to our Consumer Relations team by calling 800-477-0457 or emailing [email protected] We are here to help!



V3900

Q: Why is my unit not producing mist?
A:

Dry air is pulled through the system and a fan disperses invisible, moisture balanced air. There is no visible mist emitted. When operating normally you will feel only cool air coming from the unit. Monitor the water level in your tank and base. If you notice a decrease in the water tank over 24 hours, then the unit is operating normally.



Q: How do I care for the filter?
A:

Whenever you turn your humidifier off, remove the filter and allow it to air dry. If you have a unit with no automatic shut off, you can empty the tank and filter tray and turn it on with no water in it, allowing the fan to dry the filter out.  

It is completely normal for your filter to discolor with each use.  Yellow, brown, or rust colored discoloration happens because the filter absorbs all the minerals out of your water.  If you flip the filter, from top to bottom with each filling of the tank, you will get much more even saturation and the longest life out of your filter. 

Make sure you never add any chemicals to your filter and don't try and only clean your filter with cool water. Do not squeeze the filter to dry it out.



Q: I can hear the fan spinning, but the water level is not going down, what is wrong?
A:

First, check the filter to ensure it is wet. If it appears dry, remove it from the base and rinse it under cool water. Reposition the wet filter in the base. Also, note the current moisture level in your home. If the humidity level is over 60% the unit will not put out much moisture as your air is already saturated.



Q: Can I use medication with this humidifier?
A:

The Vicks Starry Night Cool Mist Humidifier allows for the use of Vicks VapoPads, that provide soothing, aromatic vapors. 



Q: The water level is going down in the tank, but I do not feel an increase in humidity, what is wrong?
A:

Initially when using a unit, it can take a seemingly long time for the humidity level in the room to rise. The reason for this is that your unit is constantly pushing moisture into a dry environment. Everything in that environment (walls, floors, furniture, carpet, etc.) is absorbing this moisture. Only when all the objects in the environment are saturated, will the water from the humidifier stay in the air. 



Q: My humidifier appears to be leaking, how can I fix it?
A:

Ensure that the tank cap is securely screwed onto the tank. Next, confirm the unit is set on a flat level surface and that there are no cracks on the tank. If this does not resolve the issue, please contact Consumer Relations by calling 800-477-0457 or emailing [email protected] 



Q: How do I clean this humidifier?
A:

Scale Removal: 

Turn off and unplug the unit.  

Remove and empty the tank and base of any water 

Remove the mist nozzle, water tank, accessories and set aside. 

Fill water tank with 1 cup of distilled white vinegar, add mist nozzle, replace tank cap and place back on the base. Soak for 15-20 minutes. 

After soaking, using a soft damp cloth wipe the nebulizer to remove mineral deposits 

Gently rinse the water tank mist nozzle and base t with water until the smell of vinegar is gone. 

Disinfecting: 

NOTE: Bleach may stain clothes. It is recommended that you wear rubber gloves during this 

process to protect your hands. 

Turn off and plug the unit.  

Remove and empty the tank and base of any water. 

Remove the mist nozzle, water tank, accessories and set aside. 

Mix 1 gallon of water and 1 teaspoon of bleach.  Pour bleach solution into tank, add mist nozzle and replace tank cap.   

Place the tank on the base and let stand for 20 minutes. 

Gently rinse the water tank, mist nozzle base  with water until the smell of bleach is gone. 



Q: How does this type of humidifier work?
A:

Water is absorbed into a porous wicking filter. Air blowing from the fan through the filter evaporates moisture into the air.



Q: Do I have to use a filter when running this humidifier?
A:

Yes, the filter is required for the unit to produce moisture. 



Q: Are there any accessories for this humidifier?
A:

Optional accessories for these types of units include VicksVapoPads as well as Protec Cleaning Cartridges. The Protec Antimicrobial Cleaning Cartridge features a patented antimicrobial, Aquastat®, that continuously works to inhibit the growth of bacteria and mold. This will also help prevent the buildup of slime in the water and humidifier surfaces.



Q: Still have questions?
A:

If you still have questions, please reach out to our Consumer Relations team by calling 800-477-0457 or emailing [email protected] We are here to help!



V150SGN

Q: Why is my vaporizer over steaming and spitting water?
A:

These units require water with minerals in it in order to function. If there are too many minerals in your water the unit can over-steam and run unusually hot. This can be caused by a buildup in the unit over time, or by having too many minerals in the water you’re using. If you live in a “hard water” area, it means that the mineral content in your water is high and might be the reason behind your vaporizer over steaming. We recommend that you unplug your unit, let it cool, and empty all the water. Clean the unit following the normal cleaning instructions from the Owner’s Manual, then add water and plug it back in. Do not add any salt. Wait ten minutes, and if the unit is still over-steaming then there are too many minerals in your water. Using a mixture of distilled or filtered water will solve this issue. 



Q: Why are there black particles in my vaporizer?
A:

The black particles that you see in your vaporizer are normal and do not affect the purity of the steam. These particles are the left-over minerals from your water. The reason the minerals turn black is because they have passed between the electrodes and have been charred. If the unit is maintained on a daily and weekly basis, you should not experience any problems with its performance. 



Q: How do I clean this unit?
A:

Daily Maintenance:

Unplug unit before performing any maintenance. Empty any unused water from the water container. Rinse container thoroughly with water, drain and wipe with a dry, clean cloth.

Weekly Maintenance

1. Unplug unit before performing any maintenance. Empty any unused water from the water container. Rinse container thoroughly with water, drain and wipe with a dry, clean cloth.

2. With the steam unit safely unplugged, soak steam unit in 4 inches of white vinegar for 10 minutes. Then, over a sink, with fingers covering the bottom hole of the steam unit, add tap water into steam outlet. Cover Steam outlet with other hand, shake steam unit back and forth, do not shake up and down, then empty the water through steam outlet. Repeat several times until black particles are no longer emitted and vinegar odor is gone. If using Vicks VapoSteam, make sure any residue is cleaned off steam unit using a mild detergent.

3. Rinse area under the steam guard to remove any dust or dirt particles. With a long toothpick, you can gently poke through the steam outlet and drain hole if they’ve become obstructed.

4. Disinfecting the Reservoir: Fill reservoir with water and add 1 teaspoon of bleach per gallon of water. Swish to wet all inner surfaces. Let stand for 20 minutes. Then empty reservoir and rinse with tap water until the bleach smell is gone. Dry with a clean cloth.



Q: My vaporizer has water, but no steam is being produced?
A:

If your vaporizer previously produced steam, but now you are experiencing less output, we recommend cleaning the unit. It is advised to perform this cleaning once a week. If your vaporizer has been thoroughly cleaned and is still not producing steam, your water may have low mineral content. These units require water with minerals in it in order to function properly.  

  • If you have filtered water or are using distilled water, this can prevent the unit from steaming.  

  • If you are using distilled water, please switch to tap water and try again.  

  • If you are using tap water and this does not work, we recommend adding salt.  

    • Unplug the vaporizer from the electrical outlet and allow to cool.  

    • Remove the blue steam unit allowing the water to drain out. 

    • Add one or two pinches (1/8 tsp) of salt to the water and mix thoroughly. 

    • Replace the steam unit and plug in the vaporizer.  

    • It should steam within 5 minutes. If it does not or is only generating a little steam, add a pinch or two more as needed, up to ½ tsp.  

    • Note: Add salt only by the pinch, since too much salt can cause excessive boiling or blow a fuse. 



Q: How much salt do I add to the water?
A:

We recommend mixing one or two pinches of salt (1/8 tsp) to your water if the vaporizer does not produce steam after 10 minutes. Please wait ten minutes for the salt to have an effect, and if it is still not generating steam, or is only generating a little steam, then add a pinch or two more as needed, up to ½ tsp.



Q: Why do I add salt to the water?
A:

These units require water with minerals in it in order to function properly. If you have filtered water or are using distilled water, this can prevent the unit from steaming. 



Q: Where do I place this vaporizer? 
A:

Vaporizer should always be placed on a firm, flat, heat-resistant, and waterproof surface at least four feet away from bedside and out of the reach of patient and children. Be sure the vaporizer is in a stable position and the power cord is out of the way to prevent the vaporizer from being tipped over. Protect floor, rug or furniture by placing the vaporizer on a non-metallic, waterproof, heat-resistant surface.



Q: Still have questions?
A:

If you still have questions about the Vicks Warm Steam Vaporizer, please reach out to our Consumer Relations team by calling 800-477-0457 or emailing [email protected] We are here to help!



Q: What happens when my humidifier runs out of water?
A:

This unit will automatically turn off when water levels are too low.  Always monitor your humidifier and never leave unattended.



Q: Can medication be used with this vaporizer?
A:

Yes, this Vicks Vaporizer includes a Scent Pad heater and medicine cup. You have the choice of using Vicks VapoPads, Vicks VapoSteam, or another inhalant. 

Vicks VapoSteam can be added to the medicine cup or directly in the water container (see VapoSteam package for directions before using).  All other branded inhalants can be added to the medicine cup.  

Adding essential oils or any other non-recommended materials in the water tank can damage the unit. Oil can erode or eat away at the plastic, possibly causing the unit to malfunction. 



V4600

Q: How does my humidifier work?
A:

Water is released onto a nebulizer that moves at ultrasonic speeds which turns the water into a mist. 



Q: Why is my unit on, but no mist is being produced?
A:

Check to make sure that the unit is plugged in, there is water in the tank, and that the unit is level.  If the humidifier still not producing mist, it could be a result of mineral deposits stuck on the nebulizer. 

The nebulizer, or white circle, that you see in the bottom of the base vibrates at ultrasonic speeds to create the mist that this unit gives off. Minerals from your water will collect on the nebulizer and once they harden, the nebulizer slows to a pace that is not sufficient to create mist. Clean the nebulizer (refer to Weekly Cleaning instructions).



Q: Do I need to use a demineralization cartridge with my humidifier?
A:

If you live in an area with a high mineral content in your water and are not using distilled or purified water then you may notice atomized minerals (white dust) on surfaces around the humidifier. If this is the case then you should use a demineralization cartridge. The cartridge for this unit is model number HDC-200.



Q: What is the white dust my humidifier is producing?
A:

With some humidifiers the mist put out by the unit is a visible mist. These types of appliances turn the water into a mist and release it into the air. The minerals that are in the water are also in the mist being released by the humidifier. As the moisture evaporates into the air, the minerals are left behind and will settle around nearby surfaces as dust, and in most cases it is white. It is not harmful in any way; it is just the mineral contents of your water. The amount of white dust you see is directly related to the hardness of your water. To reduce the amount of white dust, use distilled or purified water or Protec Demineralization Cartridges.



Q: My humidifier appears to be leaking, how can I fix it?
A:

Ensure that the tank cap is securely screwed onto the tank. Next, confirm the unit is set on a flat level surface and that there are no cracks on the tank. If this does not resolve the issue, please contact Consumer Relations by calling 800-477-0457 or emailing [email protected] 



Q: How do I clean this humidifier?
A:

Scale Removal: 

Turn off and unplug the unit.  

Remove and empty the tank and base of any water 

Remove the mist nozzle, water tank, accessories and set aside. 

Fill water tank with 1 cup of distilled white vinegar, add mist nozzle, replace tank cap and place back on the base. Soak for 15-20 minutes. 

After soaking, using a soft damp cloth wipe the nebulizer to remove mineral deposits 

Gently rinse the water tank mist nozzle and base t with water until the smell of vinegar is gone. 

Disinfecting: 

NOTE: Bleach may stain clothes. It is recommended that you wear rubber gloves during this 

process to protect your hands. 

Turn off and plug the unit.  

Remove and empty the tank and base of any water. 

Remove the mist nozzle, water tank, accessories and set aside. 

Mix 1 gallon of water and 1 teaspoon of bleach.  Pour bleach solution into tank, add mist nozzle and replace tank cap.   

Place the tank on the base and let stand for 20 minutes. 

Gently rinse the water tank, mist nozzle base  with water until the smell of bleach is gone. 



Q: Why is there white dust?
A:

With an ultrasonic humidifier, a built-in nebulizer vibrates the water at ultrasonic frequency which causes the water droplets to break into a fine, cool mist that you can see. In hard water areas, we recommend using demineralization cartridges with your ultrasonic humidifier to capture minerals in the water and to help reduce white dust on surfaces.



VIH200

Q: How do you clean this product?
A:

The unit should be rinsed daily and thoroughly cleaned weekly. The unit should also be emptied and wiped dry if not in use. Caution: Always unplug from the electrical outlet and let the steam inhaler cool down for at least 20 minutes before cleaning. NEVER immerse the Base in water or any other liquid.

After Each Use 

Remove mask and Top Housing and wipe dry with a clean cloth or paper towel. 

If any water is left in the Water Reservoir, pour water out and wipe Reservoir and Base with a dry, clean cloth or paper towel. NEVER immerse the Base in water or other liquid. 

Replace Mask and Top Housing; store in a cool dry place. 

Weekly Maintenance  

If your Steam Inhaler is used ten or more times a week or scale builds up in the Water Reservoir, follow these additional cleaning instructions: 

Remove Mask and Top Housing. 

Pour 2.5 tablespoons of undiluted white vinegar into the Water Reservoir and let sit for 10 minutes.  

Empty the white vinegar and rinse out Water Reservoir with fresh, clean tap water. Use caution to not let water get into the electrical areas. 

Dry the Water Reservoir and Base with a clean cloth or paper towel. 

Wash Mask with mild soap and warm water then carefully rinse off all soap with fresh, clean tap water. Dry with a clean cloth or paper towel. 

The clean the VapoPad Tray, wet the tip of a cotton swab and wipe slots.  

Replace Mask and Top Housing. Store in a cool, dry place. 

Note: Only the Top Housing dishwasher safe.  It may be cleaned in the Top Rack of a dishwasher. 

After Long Periods of Non-Use  

If you haven’t used your electric steam inhaler for two weeks or longer, follow the Weekly Maintenance Instructions before the next use.



Q: Does the mask of this unit contain Latex?
A:

The semi-translucent Mask is Latex Free. 



Q: Can I use medication in my unit?
A:

Never add any essential oils, medications or inhalant liquids to the Water Reservoir, such as Vicks VapoSteam or Kaz Inhalant. Adding anything to the water may cause the unit to malfunction and will void any warranty on the product. This inhaler does feature a VapoPad Tray for the use with Vicks VapoPads.



Q: How do I use VapoPads in this unit?
A:

This steam inhaler features a VapoPad Tray which allows for the use of Vicks VapoPads. Use Vicks VapoPads, with your steam inhaler to provide up to 8 hours of soothing vapors. Once sample pad is included with your unit!  To use: 

Slide the VapoPad Tray from the back of the Top Housing. 

Open VapoPad by tearing notch on pad bag. Do not touch pad with hands. If pad is touched do not rub face or eyes as it may cause irritation.  

Insert VapoPad with angled end facing downwards toward the steam inhaler. Up to two VapoPads can be inserted, one in each slot.  

After 8 hours discard scent pad. 



Q: What is the discoloration on the heating element?
A:

What you are seeing is the left-over minerals from your water. As the water is turned into steam, all of the minerals and particles in your water are left behind and collect in the base, leaving a residue or particles behind. As long as the unit is cleaned as directed this will not cause any problems or affect the purity of the steam.



Q: Can I use tap water with my unit?
A:

Yes, this unit works with tap water.  



Q: Can I control the steam output?
A:

You can adjust the steam intensity while using the unit by rotating the Steam Disk Control.  For more steam, move the Steam Disk Control clockwise.  For less steam, move the Steam Disk Control counter-clockwise.



Q: Still have questions?
A:

If you still have questions, please reach out to our Consumer Relations team by calling 800-477-0457 or emailing [email protected] We are here to help!



V750

Q: Can medication be used with this vaporizer?
A:

Yes, this Vicks Vaporizer includes a Scent Pad heater and medicine cup. You have the choice of using Vicks VapoPads, Vicks VapoSteam, or another inhalant. 

Vicks VapoSteam can be added to the medicine cup or directly in the water container (see VapoSteam package for directions before using).  All other branded inhalants can be added to the medicine cup.  

Adding essential oils or any other non-recommended materials in the water tank can damage the unit. Oil can erode or eat away at the plastic, possibly causing the unit to malfunction. 



VUL520E

Q: My humidifier appears to be leaking, how can I fix it?
A:

Ensure that the tank cap is securely screwed onto the tank. Next, confirm the unit is set on a flat level surface and that there are no cracks on the tank. If this does not resolve the issue, please contact Consumer Relations by calling 800-477-0457 or emailing [email protected] 



Q: Still have questions?
A:

If you still have questions, please reach out to our Consumer Relations team by calling 800-477-0457 or emailing [email protected] We are here to help!



Q: How does humidifier work?
A:

Water is released onto a nebulizer that moves at ultrasonic speeds which turns the water into a mist. 



Q: Why is my unit not producing mist?
A:

The nebulizer, or white circle, that you see in the bottom of the base vibrates at ultrasonic speeds to create the mist that this unit gives off. Minerals from your water will collect on the nebulizer and once they harden, the nebulizer slows to a pace that is not sufficient to create mist. Clean nebulizer (refer to Weekly Cleaning instructions).



Q: How do I clean this humidifier?
A:

We recommend a two-step cleaning process; scale removal and disinfecting.   

Scale Removal: 

Turn off and plug the unit.  

Remove and empty the water tank. 

Remove the filter and set aside.  

Remove the filter tray and fill the filter tray and water tank with undiluted vinegar and soak for 10-15 minutes. 

Using undiluted vinegar, wipe the base thoroughly. 

Rinse the water tank, filter tray, and base thoroughly with water to remove the scale.  

Disinfecting: 

Turn off and plug the unit.  

Remove and empty the water tank. 

Remove the filter and set aside. Dilute 1 tablespoon of bleach in 1 gallon of cool water. 

Fill the water tank with water and bleach solution. Remove the filter tray and fill the filter tray and water tank with remaining water and bleach solution. Wipe the base with the same solution. 

Let stand for 20 minutes. 

Rinse the water tank, filter tray, and base thoroughly with water until the smell of bleach is gone.  

 



V5100-N

Q: The floor/area around my humidifier is getting really wet.
A:

Try using a hygrometer with an ultrasonic humidifier to help monitor humidity levels in your home.  Moisture collecting around the humidifier is usually a good indicator that there's too much moisture in the air.



Q: Why is there white dust?
A:

With an ultrasonic humidifier, a built-in nebulizer vibrates the water at ultrasonic frequency which causes the water droplets to break into a fine, cool mist that you can see. In hard water areas, we recommend using demineralization cartridges with your ultrasonic humidifier to capture minerals in the water and to help reduce white dust on surfaces.



VUL520P

Q: Why is there white dust?
A:

With an ultrasonic humidifier, a built-in nebulizer vibrates the water at ultrasonic frequency which causes the water droplets to break into a fine, cool mist that you can see. In hard water areas, we recommend using demineralization cartridges with your ultrasonic humidifier to capture minerals in the water and to help reduce white dust on surfaces.



VUL570

Q: Why is there white dust?
A:

With an ultrasonic humidifier, a built-in nebulizer vibrates the water at ultrasonic frequency which causes the water droplets to break into a fine, cool mist that you can see. In hard water areas, we recommend using demineralization cartridges with your ultrasonic humidifier to capture minerals in the water and to help reduce white dust on surfaces.



VUL520W

Q: How do I know if I have too much humidity in my room?
A:

If you have any of the following conditions you may have too much humidity It is suggested that you use a hygrometer to monitor your humidity level such as the V70. A comfortable humidity level is 40-60%.