FAQs

Humidifiers

V1900-N

Q: Where can I recycle this product?
A:

For responsible recycling, please visit 1800Recycling.com.



Q: How do I know which setting is high/medium/low?
A:

"|" is the low setting, which means the scent pad should last about 8 hours, but have the faintest smell. "||" is the medium setting, which means the scent pad should last about 6 hours and have a medium smell. "|||" is the high setting which means the scent pad should last about 4 hours but have the strongest smell.



V745A/V745JUV

Q: What happens when my humidifier runs out of water?
A:

This warm mist humidifier is equipped with an automatic shut off.



Q: My humidifier has water in it but the refill/reset light is on.
A:

The heating element may need to be thoroughly cleaned.



Q: Where can I recycle this product?
A:

For responsible recycling, please visit 1800Recycling.com!



V4600

Q: Do I need to use a demineralization cartridge with my humidifier?
A:

If you live in an area with a high mineral content in your water and are not using distilled or purified water then you may notice atomized minerals (white dust) on surfaces around the humidifier. If this is the case then you should use a demineralization cartridge. The cartridge for this unit is model number PDC-51.



Q: I need to order replacement parts for my humidifier?
A:

You can order replacement parts by contact customer service at 1-800-477-0457 (M-F, 8AM-7PM EST).



Q: How do I know if I have too much humidity in my room?
A:

If you have any of the following conditions you may have too much humidity.It is suggested that you use a hygrometer to monitor your humidity level such as the V70. A comfortable humidity level is 40-60%.



Q: Where can I recycle this product?
A:

For responsible recycling, please visit WWW.1800Recycling.com.



V150SGN

Q: What happens when my humidifier runs out of water?
A:

This warm mist humidifier is equipped with an automatic shut off.



Q: The directions in my vaporizer say to put Vaposteam in the water but the bottle says to put it only in the cup. Why the discrepency?
A:

The VapoSteam sold in the U.S. and the VapoSteam sold in Canada are actually different formulas and should be used differently.



Q: My unit is spitting out hot water and/or making sparking sounds.
A:

There may be too many minerals in the water, which will cause this to happen.



Q: Every time I use my vaporizer I find black particles in the water.
A:

The black particles in the vaporizer are completely normal.



Q: Where can I recycle this product?
A:

For responsible recycling, please visit WWW.1800Recycling.com.



Q: The light on my vaporizer is coming on but the vaporizer is not steaming.
A:

Vaporizers are very picky when it comes to being cleaned and the water used in them.



V1300

Q: I cannot get any steam to come out of this unit.
A:

It sounds like the water used probably wasn't hot enough to produce steam.



Q: Where can I recycle this product?
A:

For responsible recycling, please visit 1800Recycling.com.



V5100-N

Q: The floor/area around my humidifier is getting really wet.
A:

This type of humidifier is not good in humidity levels that are 55% and above.



Q: Ever since I started using this humidifier I've noticed more dust in my home.
A:

Ever since I started using this humidifier I've noticed more dust in my home.



Q: Where can I recycle this product?
A:

For responsible recycling, please visit 1800Recycling.com.



VUL520W

Q: How do I know if I have too much humidity in my room?
A:

If you have any of the following conditions you may have too much humidity It is suggested that you use a hygrometer to monitor your humidity level such as the V70. A comfortable humidity level is 40-60%.



Q: Where can I recycle this product?
A:

For responsible recycling, please visit: www.1800recycling.com



Air Purifiers

HHT-080

Q: How do I clean my filters?
A:

The pre-filter in this unit can be washed using warm water. The HEPA-Type filters must be vacuumed off with a nozzle/brush attachment.After cleaning is complete, make sure the pre-filter is completely dry before it is placed back into the unit.