FAQs

Humidifiers

V1750

Q: What are the benefits of using this product?
A:

This unit  helps release soothing vapors into the air for added comfort and also features an adjustable nightlight



Q: Does this product add moisture to my air?
A:

This product does not add humidity into the air but works by releasing soothing menthol vapors.



V3700

Q: Still have questions?
A:

If you still have questions, please reach out to our Consumer Relations team by calling 800-477-0457 or emailing [email protected] We are here to help!



Q: Are there any accessories for this humidifier?
A:

Optional accessories for these types of units include VicksVapoPads as well as Protec Cleaning Cartridges. The Protec Antimicrobial Cleaning Cartridge features a patented antimicrobial, Aquastat®, that continuously works to inhibit the growth of bacteria and mold. This will also help prevent the buildup of slime in the water and humidifier surfaces.



Q: Do I have to use a filter when running this humidifier?
A:

Yes, the filter is required for the unit to produce moisture. 



Q: How does this type of humidifier work?
A:

Water is absorbed into a porous wicking filter. Air blowing from the fan through the filter evaporates moisture into the air.



Q: How do I clean this humidifier?
A:

We recommend a two-step cleaning process; scale removal and disinfecting.   

Scale Removal: 

1. Turn off and unplug the unit.  

2. Remove and empty the water tank. 

3. Remove the filter and any accessories, then set aside.  

4. Remove the filter tray and fill the filter tray and water tank with undiluted vinegar and soak for 10-15 minutes. 

5. Using undiluted vinegar, wipe the base thoroughly. 

6. Rinse the water tank and filter tray thoroughly with water to remove the scale. 

7. Using water, wipe the base thoroughly until the vinegar smell has dissipated.  

Disinfecting: 

NOTE: Bleach may stain clothes. It is recommended that you wear rubber gloves during this process to protect your hands. 

1. Turn off and plug the unit.  

2. Remove and empty the water tank. 

3. Remove the filter and accessories and set aside. Dilute 1 tablespoon of bleach in 1 gallon of cool water. 

4. Fill the water tank with water and bleach solution. Remove the filter tray and fill the filter tray and water tank with remaining water and bleach solution. Wipe the base with the same solution. 

5. Let stand for 20 minutes. 

6. Rinse the water tank and filter tray thoroughly with water until the smell of bleach is gone. When emptying base, ensure no water enters the grill.



Q: The water level is going down in the tank, but I do not feel an increase in humidity, what is wrong?
A:

Initially when using a unit, it can take a seemingly long time for the humidity level in the room to rise. The reason for this is that your unit is constantly pushing moisture into a dry environment. Everything in that environment (walls, floors, furniture, carpet, etc.) is absorbing this moisture. Only when all the objects in the environment are saturated, will the water from the humidifier stay in the air. 



Q: Can I use medication with this humidifier?
A:

Yes, this unit allows for the use of Vicks VapoPads, that provide soothing, aromatic vapors. 



Q: I can hear the fan spinning, but the water level is not going down, what is wrong?
A:

First, check the filter to ensure it is wet. If it appears dry, remove it from the base and rinse it under cool water. Reposition the wet filter in the base. Also, note the current moisture level in your home. If the humidity level is over 60% the unit will not put out much moisture as your air is already saturated.



Q: How do I care for the filter?
A:

Whenever you turn your humidifier off, remove the filter and allow it to air dry. If you have a unit with no automatic shut off, you can empty the tank and filter tray and turn it on with no water in it, allowing the fan to dry the filter out.  

It is completely normal for your filter to discolor with each use.  Yellow, brown, or rust colored discoloration happens because the filter absorbs all the minerals out of your water.  If you flip the filter, from top to bottom with each filling of the tank, you will get much more even saturation and the longest life out of your filter. 

Make sure you never add any chemicals to your filter and don't try and only clean your filter with cool water. Do not squeeze the filter to dry it out.



Q: Why is my unit not producing mist?
A:

Dry air is pulled through the system and a fan disperses invisible, moisture balanced air. There is no visible mist emitted. When operating normally you will feel only cool air coming from the unit. Monitor the water level in your tank and base. If you notice a decrease in the water tank over 24 hours, then the unit is operating normally.



Q: My humidifier appears to be leaking, how can I fix it?
A:

Ensure that the tank cap is securely screwed onto the tank. Next, confirm the unit is set on a flat level surface and that there are no cracks on the tank. If this does not resolve the issue, please contact Consumer Relations by calling 800-477-0457 or emailing [email protected] 



V3900

Q: Still have questions?
A:

If you still have questions, please reach out to our Consumer Relations team by calling 800-477-0457 or emailing [email protected] We are here to help!



Q: Are there any accessories for this humidifier?
A:

Optional accessories for these types of units include VicksVapoPads as well as Protec Cleaning Cartridges. The Protec Antimicrobial Cleaning Cartridge features a patented antimicrobial, Aquastat®, that continuously works to inhibit the growth of bacteria and mold. This will also help prevent the buildup of slime in the water and humidifier surfaces.



Q: Do I have to use a filter when running this humidifier?
A:

Yes, the filter is required for the unit to produce moisture. 



Q: How does this type of humidifier work?
A:

Water is absorbed into a porous wicking filter. Air blowing from the fan through the filter evaporates moisture into the air.



Q: How do I clean this humidifier?
A:

We recommend a two-step cleaning process; scale removal and disinfecting.   

Scale Removal: 

1. Turn off and unplug the unit.  

2. Remove and empty the water tank. 

3. Remove the filter and any accessories, then set aside.  

4. Remove the filter tray and fill the filter tray and water tank with undiluted vinegar and soak for 10-15 minutes. 

5. Using undiluted vinegar, wipe the base thoroughly. 

6. Rinse the water tank and filter tray thoroughly with water to remove the scale. 

7. Using water, wipe the base thoroughly until the vinegar smell has dissipated.  

Disinfecting: 

NOTE: Bleach may stain clothes. It is recommended that you wear rubber gloves during this process to protect your hands. 

1. Turn off and plug the unit.  

2. Remove and empty the water tank. 

3. Remove the filter and accessories and set aside. Dilute 1 tablespoon of bleach in 1 gallon of cool water. 

4. Fill the water tank with water and bleach solution. Remove the filter tray and fill the filter tray and water tank with remaining water and bleach solution. Wipe the base with the same solution. 

5. Let stand for 20 minutes. 

6. Rinse the water tank and filter tray thoroughly with water until the smell of bleach is gone. When emptying base, ensure no water enters the grill.



Q: The water level is going down in the tank, but I do not feel an increase in humidity, what is wrong?
A:

Initially when using a unit, it can take a seemingly long time for the humidity level in the room to rise. The reason for this is that your unit is constantly pushing moisture into a dry environment. Everything in that environment (walls, floors, furniture, carpet, etc.) is absorbing this moisture. Only when all the objects in the environment are saturated, will the water from the humidifier stay in the air. 



Q: Can I use medication with this humidifier?
A:

Yes, this unit allows for the use of Vicks VapoPads, that provide soothing, aromatic vapors. 



Q: I can hear the fan spinning, but the water level is not going down, what is wrong?
A:

First, check the filter to ensure it is wet. If it appears dry, remove it from the base and rinse it under cool water. Reposition the wet filter in the base. Also, note the current moisture level in your home. If the humidity level is over 60% the unit will not put out much moisture as your air is already saturated.



Q: How do I care for the filter?
A:

Whenever you turn your humidifier off, remove the filter and allow it to air dry. If you have a unit with no automatic shut off, you can empty the tank and filter tray and turn it on with no water in it, allowing the fan to dry the filter out.  

It is completely normal for your filter to discolor with each use.  Yellow, brown, or rust colored discoloration happens because the filter absorbs all the minerals out of your water.  If you flip the filter, from top to bottom with each filling of the tank, you will get much more even saturation and the longest life out of your filter. 

Make sure you never add any chemicals to your filter and don't try and only clean your filter with cool water. Do not squeeze the filter to dry it out.



Q: Why is my unit not producing mist?
A:

Dry air is pulled through the system and a fan disperses invisible, moisture balanced air. There is no visible mist emitted. When operating normally you will feel only cool air coming from the unit. Monitor the water level in your tank and base. If you notice a decrease in the water tank over 24 hours, then the unit is operating normally.



Q: My humidifier appears to be leaking, how can I fix it?
A:

Ensure that the tank cap is securely screwed onto the tank. Next, confirm the unit is set on a flat level surface and that there are no cracks on the tank. If this does not resolve the issue, please contact Consumer Relations by calling 800-477-0457 or emailing [email protected] 



V150SGN

Q: Still have questions?
A:

If you still have questions about the Vicks Warm Steam Vaporizer, please reach out to our Consumer Relations team by calling 800-477-0457 or emailing [email protected] We are here to help!



Q: Where do I place this vaporizer? 
A:

Vaporizer should always be placed on a firm, flat, heat-resistant, and waterproof surface at least four feet away from bedside and out of the reach of patient and children. Be sure the vaporizer is in a stable position and the power cord is out of the way to prevent the vaporizer from being tipped over. Protect floor, rug or furniture by placing the vaporizer on a non-metallic, waterproof, heat-resistant surface.



Q: Why do I add salt to the water?
A:

These units require water with minerals in it in order to function properly. If you have filtered water or are using distilled water, this can prevent the unit from steaming. 



Q: How much salt do I add to the water?
A:

We recommend mixing one or two pinches of salt (1/8 tsp) to your water if the vaporizer does not produce steam after 10 minutes. Please wait ten minutes for the salt to have an effect, and if it is still not generating steam, or is only generating a little steam, then add a pinch or two more as needed, up to ½ tsp.



Q: My vaporizer has water, but no steam is being produced?
A:

If your vaporizer previously produced steam, but now you are experiencing less output, we recommend cleaning the unit. It is advised to perform this cleaning once a week. If your vaporizer has been thoroughly cleaned and is still not producing steam, your water may have low mineral content. These units require water with minerals in it in order to function properly.  

  • If you have filtered water or are using distilled water, this can prevent the unit from steaming.  

  • If you are using distilled water, please switch to tap water and try again.  

  • If you are using tap water and this does not work, we recommend adding salt.  

    • Unplug the vaporizer from the electrical outlet and allow to cool.  

    • Remove the blue steam unit allowing the water to drain out. 

    • Add one or two pinches (1/8 tsp) of salt to the water and mix thoroughly. 

    • Replace the steam unit and plug in the vaporizer.  

    • It should steam within 5 minutes. If it does not or is only generating a little steam, add a pinch or two more as needed, up to ½ tsp.  

    • Note: Add salt only by the pinch, since too much salt can cause excessive boiling or blow a fuse. 



Q: Why is my vaporizer over steaming and spitting water?
A:

These units require water with minerals in it in order to function. If there are too many minerals in your water the unit can over-steam and run unusually hot. This can be caused by a buildup in the unit over time, or by having too many minerals in the water you’re using. If you live in a “hard water” area, it means that the mineral content in your water is high and might be the reason behind your vaporizer over steaming. We recommend that you unplug your unit, let it cool, and empty all the water. Clean the unit following the normal cleaning instructions from the Owner’s Manual, then add water and plug it back in. Do not add any salt. Wait ten minutes, and if the unit is still over-steaming then there are too many minerals in your water. Using a mixture of distilled or filtered water will solve this issue. 



Q: Why are there black particles in my vaporizer?
A:

The black particles that you see in your vaporizer are normal and do not affect the purity of the steam. These particles are the left-over minerals from your water. The reason the minerals turn black is because they have passed between the electrodes and have been charred. If the unit is maintained on a daily and weekly basis, you should not experience any problems with its performance. 



Q: How do I clean this unit?
A:

Daily Maintenance:

Unplug unit before performing any maintenance. Empty any unused water from the water container. Rinse container thoroughly with water, drain and wipe with a dry, clean cloth.

Weekly Maintenance

1. Unplug unit before performing any maintenance. Empty any unused water from the water container. Rinse container thoroughly with water, drain and wipe with a dry, clean cloth.

2. With the steam unit safely unplugged, soak steam unit in 4 inches of white vinegar for 10 minutes. Then, over a sink, with fingers covering the bottom hole of the steam unit, add tap water into steam outlet. Cover Steam outlet with other hand, shake steam unit back and forth, do not shake up and down, then empty the water through steam outlet. Repeat several times until black particles are no longer emitted and vinegar odor is gone. If using Vicks VapoSteam, make sure any residue is cleaned off steam unit using a mild detergent.

3. Rinse area under the steam guard to remove any dust or dirt particles. With a long toothpick, you can gently poke through the steam outlet and drain hole if they’ve become obstructed.

4. Disinfecting the Reservoir: Fill reservoir with water and add 1 teaspoon of bleach per gallon of water. Swish to wet all inner surfaces. Let stand for 20 minutes. Then empty reservoir and rinse with tap water until the bleach smell is gone. Dry with a clean cloth.



Q: What happens when my humidifier runs out of water?
A:

This unit will automatically turn off when water levels are too low.  Always monitor your humidifier and never leave unattended.



Q: Can medication be used with this vaporizer?
A:

Yes, this Vicks Vaporizer includes a Scent Pad heater and medicine cup. You have the choice of using Vicks VapoPads, Vicks VapoSteam, or another inhalant. 

Vicks VapoSteam can be added to the medicine cup or directly in the water container (see VapoSteam package for directions before using).  All other branded inhalants can be added to the medicine cup.  

Adding essential oils or any other non-recommended materials in the water tank can damage the unit. Oil can erode or eat away at the plastic, possibly causing the unit to malfunction. 



V5100-N

Q: The floor/area around my humidifier is getting really wet.
A:

Try using a hygrometer with an ultrasonic humidifier to help monitor humidity levels in your home.  Moisture collecting around the humidifier is usually a good indicator that there's too much moisture in the air.



Q: Why is there white dust?
A:

With an ultrasonic humidifier, a built-in nebulizer vibrates the water at ultrasonic frequency which causes the water droplets to break into a fine, cool mist that you can see. In hard water areas, we recommend using demineralization cartridges with your ultrasonic humidifier to capture minerals in the water and to help reduce white dust on surfaces.



V4600

Q: Why is there white dust?
A:

With an ultrasonic humidifier, a built-in nebulizer vibrates the water at ultrasonic frequency which causes the water droplets to break into a fine, cool mist that you can see. In hard water areas, we recommend using demineralization cartridges with your ultrasonic humidifier to capture minerals in the water and to help reduce white dust on surfaces.



Q: Do I need to use a demineralization cartridge with my humidifier?
A:

If you live in an area with a high mineral content in your water and are not using distilled or purified water then you may notice atomized minerals (white dust) on surfaces around the humidifier. If this is the case then you should use a demineralization cartridge. The cartridge for this unit is model number HDC-200.



VUL520P

Q: Why is there white dust?
A:

With an ultrasonic humidifier, a built-in nebulizer vibrates the water at ultrasonic frequency which causes the water droplets to break into a fine, cool mist that you can see. In hard water areas, we recommend using demineralization cartridges with your ultrasonic humidifier to capture minerals in the water and to help reduce white dust on surfaces.



VUL570

Q: Why is there white dust?
A:

With an ultrasonic humidifier, a built-in nebulizer vibrates the water at ultrasonic frequency which causes the water droplets to break into a fine, cool mist that you can see. In hard water areas, we recommend using demineralization cartridges with your ultrasonic humidifier to capture minerals in the water and to help reduce white dust on surfaces.



VUL575

Q: Why is there white dust?
A:

With an ultrasonic humidifier, a built-in nebulizer vibrates the water at ultrasonic frequency which causes the water droplets to break into a fine, cool mist that you can see. In hard water areas, we recommend using demineralization cartridges with your ultrasonic humidifier to capture minerals in the water and to help reduce white dust on surfaces.



VUL520W

Q: How do I know if I have too much humidity in my room?
A:

If you have any of the following conditions you may have too much humidity It is suggested that you use a hygrometer to monitor your humidity level such as the V70. A comfortable humidity level is 40-60%.



V1900-N

Q: How do I know which setting is high/medium/low?
A:

"|" is the low setting, which means the scent pad should last about 8 hours, but have the faintest smell. "||" is the medium setting, which means the scent pad should last about 6 hours and have a medium smell. "|||" is the high setting which means the scent pad should last about 4 hours but have the strongest smell.



V745A/V745JUV

Q: What happens when my humidifier runs out of water?
A:

This warm mist humidifier is equipped with an automatic shut off.



Q: My humidifier has water in it but the refill/reset light is on.
A:

The heating element may need to be thoroughly cleaned.



V750

Q: Can medication be used with this vaporizer?
A:

Yes, this Vicks Vaporizer includes a Scent Pad heater and medicine cup. You have the choice of using Vicks VapoPads, Vicks VapoSteam, or another inhalant. 

Vicks VapoSteam can be added to the medicine cup or directly in the water container (see VapoSteam package for directions before using).  All other branded inhalants can be added to the medicine cup.  

Adding essential oils or any other non-recommended materials in the water tank can damage the unit. Oil can erode or eat away at the plastic, possibly causing the unit to malfunction.