FAQs

Humidifiers

V750

Q: Where do I put the VapoSteam?
A:

The VapoSteam should be put in the medicine cup on top of the unit.



Q: How do I order replacement parts?
A:

You can order replacement parts by contact customer service at 1-800-477-0457 (M-F, 8AM-7PM EST).



Q: How do I know if I have too much humidity in my room?
A:

If there's condensation on the windows, walls, or around the humidifier, then chances are there's too much humidity in the room.  Use a hygrometer to help monitor moisure levels. 



Q: Where can I recycle this product?
A:

For responsible recycling, please visit 1800Recycling.com



VUL520P

Q: Where can I recycle this product?
A:

For responsible recycling, please visit 1800Recycling.com



Q: Why is there white dust?
A:

With an ultrasonic humidifier, a built-in nebulizer vibrates the water at ultrasonic frequency which causes the water droplets to break into a fine, cool mist that you can see. In hard water areas, we recommend using demineralization cartridges with your ultrasonic humidifier to capture minerals in the water and to help reduce white dust on surfaces.



Q: How do I order replacement parts?
A:

You can order replacement parts by contact customer service at 1-800-477-0457 (M-F, 8AM-7PM EST).



Q: How do I know if I have too much humidity in my room?
A:

If there's condensation on the windows, walls, or around the humidifier, then chances are there's too much humidity in the room.  Use a hygrometer to help monitor moisure levels. 



V150SGN

Q: My unit is spitting out hot water and/or making spurting sounds.
A:

In households with hard water, the high mineral content in the water can cause the vaporizer to spit and spurt.  Try using the vaporizer with filtered or bottled water.



Q: Why are there black particles in the water after I use the vaporizer?
A:

Electrodes within the vaporizer interact with the minerals in the water causing the water to boil and release warm steam into the air and for minerals to clump.  These clumps will settle to the bottom of the tank as small black particles.  These particles are normal and should be rinsed out when the tank is refilled.  



Q: The light on my vaporizer is on but there's no steam.
A:

If the unit is not producing steam, try adding a pinch of salt to the water tank to increase the mineral level.



Q: How do I order replacement parts?
A:

You can order replacement parts by contact customer service at 1-800-477-0457 (M-F, 8AM-7PM EST).



Q: Where can I recycle this product?
A:

For responsible recycling, please visit 1800Recycling.com



Q: How do I know if I have too much humidity in my room?
A:

If there's condensation on the windows, walls, or around the humidifier, then chances are there's too much humidity in the room.  Use a hygrometer to help monitor moisure levels. 



Q: What happens when my humidifier runs out of water?
A:

This unit will automatically turn off when water levels are too low.  Always monitor your humidifier and never leave unattended.



Q: Where do I put the VapoSteam?
A:

The VapoSteam should be put in the medicine cup on top of the unit.



VUL570

Q: Where can I recycle this product?
A:

For responsible recycling, please visit 1800Recycling.com



Q: Why is there white dust?
A:

With an ultrasonic humidifier, a built-in nebulizer vibrates the water at ultrasonic frequency which causes the water droplets to break into a fine, cool mist that you can see. In hard water areas, we recommend using demineralization cartridges with your ultrasonic humidifier to capture minerals in the water and to help reduce white dust on surfaces.



Q: How do I order replacement parts?
A:

You can order replacement parts by contact customer service at 1-800-477-0457 (M-F, 8AM-7PM EST).



Q: How do I know if I have too much humidity in my room?
A:

If there's condensation on the windows, walls, or around the humidifier, then chances are there's too much humidity in the room.  Use a hygrometer to help monitor moisure levels. 



VUL575

Q: Where can I recycle this product?
A:

For responsible recycling, please visit 1800Recycling.com



Q: Why is there white dust?
A:

With an ultrasonic humidifier, a built-in nebulizer vibrates the water at ultrasonic frequency which causes the water droplets to break into a fine, cool mist that you can see. In hard water areas, we recommend using demineralization cartridges with your ultrasonic humidifier to capture minerals in the water and to help reduce white dust on surfaces.



Q: How do I order replacement parts?
A:

You can order replacement parts by contact customer service at 1-800-477-0457 (M-F, 8AM-7PM EST).



Q: How do I know if I have too much humidity in my room?
A:

If there's condensation on the windows, walls, or around the humidifier, then chances are there's too much humidity in the room.  Use a hygrometer to help monitor moisure levels. 



V3700

Q: Why can't I see the mist?
A:

An evaporative humidifier uses a wicking filter which draws the water from the base up to the built-in fan.  With an evaporative humidifier a  “plume” won't be visible as water is evaporating from the filter.



Q: How long do filters last?
A:

Filters generally last 1-3 months, depending on water quality and usage frequency.  



Q: How do I order replacement parts?
A:

You can order replacement parts by contact customer service at 1-800-477-0457 (M-F, 8AM-7PM EST).



Q: Where can I recycle this product?
A:

For responsible recycling, please visit 1800Recycling.com



V3900

Q: Why can't I see the mist?
A:

An evaporative humidifier uses a wicking filter which draws the water from the base up to the built-in fan.  With an evaporative humidifier a  “plume” won't be visible as water is evaporating from the filter.



Q: How long do filters last?
A:

Filters generally last 1-3 months, depending on water quality and usage frequency.  



Q: How do I order replacement parts?
A:

You can order replacement parts by contact customer service at 1-800-477-0457 (M-F, 8AM-7PM EST).



Q: Where can I recycle this product?
A:

For responsible recycling, please visit 1800Recycling.com



VEV320

Q: Why can't I see the mist?
A:

An evaporative humidifier uses a wicking filter which draws the water from the base up to the built-in fan.  With an evaporative humidifier a  “plume” won't be visible as water is evaporating from the filter.



Q: How long do filters last?
A:

Filters generally last 1-3 months, depending on water quality and usage frequency.  



Q: How do I order replacement parts?
A:

You can order replacement parts by contact customer service at 1-800-477-0457 (M-F, 8AM-7PM EST).



Q: Where can I recycle this product?
A:

For responsible recycling, please visit 1800Recycling.com



V5100-N

Q: The floor/area around my humidifier is getting really wet.
A:

Try using a hygrometer with an ultrasonic humidifier to help monitor humidity levels in your home.  Moisture collecting around the humidifier is usually a good indicator that there's too much moisture in the air.



Q: Why is there white dust?
A:

With an ultrasonic humidifier, a built-in nebulizer vibrates the water at ultrasonic frequency which causes the water droplets to break into a fine, cool mist that you can see. In hard water areas, we recommend using demineralization cartridges with your ultrasonic humidifier to capture minerals in the water and to help reduce white dust on surfaces.



Q: How do I order replacement parts?
A:

You can order replacement parts by contact customer service at 1-800-477-0457 (M-F, 8AM-7PM EST).



Q: Where can I recycle this product?
A:

For responsible recycling, please visit 1800Recycling.com



V4600

Q: Do I need to use a demineralization cartridge with my humidifier?
A:

If you live in an area with a high mineral content in your water and are not using distilled or purified water then you may notice atomized minerals (white dust) on surfaces around the humidifier. If this is the case then you should use a demineralization cartridge. The cartridge for this unit is model number HDC-200.



Q: Why is there white dust?
A:

With an ultrasonic humidifier, a built-in nebulizer vibrates the water at ultrasonic frequency which causes the water droplets to break into a fine, cool mist that you can see. In hard water areas, we recommend using demineralization cartridges with your ultrasonic humidifier to capture minerals in the water and to help reduce white dust on surfaces.



Q: How do I order replacement parts?
A:

You can order replacement parts by contact customer service at 1-800-477-0457 (M-F, 8AM-7PM EST).



Q: How do I know if I have too much humidity in my room?
A:

If there's condensation on the windows, walls, or around the humidifier, then chances are there's too much humidity in the room.  Use a hygrometer to help monitor moisure levels. 



Q: Where can I recycle this product?
A:

For responsible recycling, please visit 1800Recycling.com



V1300

Q: How do I order replacement parts?
A:

You can order replacement parts by contact customer service at 1-800-477-0457 (M-F, 8AM-7PM EST).



Q: Where can I recycle this product?
A:

For responsible recycling, please visit 1800Recycling.com



VUL520W

Q: How do I know if I have too much humidity in my room?
A:

If you have any of the following conditions you may have too much humidity It is suggested that you use a hygrometer to monitor your humidity level such as the V70. A comfortable humidity level is 40-60%.



V1900-N

Q: How do I know which setting is high/medium/low?
A:

"|" is the low setting, which means the scent pad should last about 8 hours, but have the faintest smell. "||" is the medium setting, which means the scent pad should last about 6 hours and have a medium smell. "|||" is the high setting which means the scent pad should last about 4 hours but have the strongest smell.



Q: Where can I recycle this product?
A:

For responsible recycling, please visit 1800Recycling.com



V745A/V745JUV

Q: How do I order replacement parts?
A:

You can order replacement parts by contact customer service at 1-800-477-0457 (M-F, 8AM-7PM EST).



Q: What happens when my humidifier runs out of water?
A:

This warm mist humidifier is equipped with an automatic shut off.



Q: My humidifier has water in it but the refill/reset light is on.
A:

The heating element may need to be thoroughly cleaned.



Q: Where can I recycle this product?
A:

For responsible recycling, please visit 1800Recycling.com



VIH200

Q: How do I order replacement parts?
A:

You can order replacement parts by contact customer service at 1-800-477-0457 (M-F, 8AM-7PM EST).



Q: Where can I recycle this product?
A:

For responsible recycling, please visit 1800Recycling.com



V1750

Q: Where can I recycle this product?
A:

For responsible recycling, please visit 1800Recycling.com