Answer: The VapoSteam can be used with the Warm Mist or Vaporizer units and should be put into the medicine cup on top of the unit. Do not place directly into the water tank.
Question: The light on my vaporizer is on but there's no steam.
Answer: Vaporizers require water with some minerals content in order to function properly. If you have filtered water or are using distilled water, this can prevent the unit from steaming. If you are using distilled water, please switch to tap water and try again. If you are using tap water and this does not work, we recommend adding one or two pinches of salt (1/8 tsp). Wait ten minutes for the salt to have an effect, and if it is still not generating steam, or is only generating a little steam, then add a pinch or two more as needed, up to 1/2 tsp.
Question: Why is there no mist or steam coming from my warm mist humidifier?
Answer: First, make sure there is water in the tank. (Is the reset light on?) If there is water, check to see if there are mineral deposits on the heating element or removable water tray. If there is mineral built up on these parts, it can make the unit shut down prematurely. Please follow the cleaning instructions in the Owner’s Manual and then try to run the unit again upon completion.