Question: How do I set up/install my Vicks Dual Comfort Cool + Warm Mist Humidifier?
Follow the step-by-step instructions below to set up your Vicks Dual Comfort™® Humidifier. You can also view the How to Clean video under the Vicks Dual Comfort™ Ultrasonic Humidifier product page Video tab.
Vicks Humidifiers & Thermometers YouTube: How to Use.
Remove packaging materials. Keep instructions.
Remove twist tie and extend power cord.
Place on a firm, level, water resistant surface a minimum of 12" (30cm) from any walls.
WARNING: KEEP OUT OF REACH OF CHILDREN. THIS PRODUCT PRODUCES HOT STEAM AND SHOULD BE PLACED IN AN AREA NOT ACCESSIBLE TO CHILDREN OR PETS, WITH THE POWER CORD OUT OF REACH.
Question: How do you reset your Dual Comfort Humidifier?
The Vicks Dual Comfort Humidifier has an auto-shutoff safety feature that turns the unit off when empty.
How to Reset
Water Tank Removed
Replace Tank on Base (must contain water)
Fill Tank and Replace Tank on Base
Mineral Buildup on Heating Element
See Cleaning Instructions
Question: How do I clean my Vicks Dual Comfort Humidifier?
To keep your humidifier running efficiently, clean it regularly. Weekly cleaning is recommended. All maintenance should be done in the kitchen or bathroom on a water-resistant surface near a faucet. To properly clean your humidifier, we recommend the separate processes of Scale Removal and Disinfecting. These two processes must be performed separately.
If the humidifier has recently been in use in a warm setting, wait at least 20 minutes for unit to cool before beginning the cleaning process.
Turn off and unplug humidifier. Never clean the humidifier when it is running.
Remove Water Tank and empty completely. Remove any accessories from the water tank.
Ensure Chimney is removed (See Disassembly below), then pour solution from the Base into the sink. Be sure to pour out of the side of the Base, as indicated by an arrow, to avoid leaking into the Control Panel.
Replace Chimney and Chimney Cover before beginning the cleaning process.
Mist Chimney Cover - a) slide blue latch and b) remove.
Mist Chimney - grasp Chimney and pull straight up.
Mist Outlet - pull out of Mist Chimney Cover (optional).
Replace Mist Chimney.
If removed, replace Mist Outlet on top of Mist Chimney Cover.
Slide the blue latch - a) and place the Mist Chimney Cover in place; b) secure the latch.
Scale Removal (Mineral Build-up)
Follow steps 1-4 in 'Before Cleaning' section, then follow the additional steps below.
Pour 2.5 cups (.6 liters) of undiluted distilled white vinegar into the Water Tank.
Replace Tank Cap and swish vinegar in Tank to coat the inside of the Water Tank.
Place Tank on Base, allowing vinegar to drain into the Water Reservoir. The vinegar will loosen mineral buildup on the Nebulizer, Heating Element and Float, and in the bottom of the Tank. Soak for 20 minutes.
Remove Water Tank and empty vinegar into sink.
Remove Mist Chimney Cover, Mist Chimney and Mist Outlet to access Reservoir area (see Disassembly instructions). Use Cleaning Brush to loosen mineral buildup in corners of Reservoir, Water Path and Boiling Chamber.
Gently wipe Nebulizer, Heating Element and Reservoir area with a soft cloth or small soft brush (avoids damage) to remove loosened minerals. NOTE: Nebulizer is fragile. DO NOT apply extreme pressure.
Ensure Chimney is removed, then pour vinegar from the Base into the sink. Be sure to pour from the side as indicated by an arrow to avoid leaking into the Control Panel. Rinse the Tank and Reservoir with clean water until the smell of vinegar is gone. CAUTION: DO NOT submerge Base in water. Doing so will damage the humidifier and void the warranty.
Reassemble Mist Chimney, Mist Chimney Cover, and Mist Outlet (see Reassembly instructions).
Before starting the disinfecting process, follow Steps 1-4 in the Before Cleaning section. NOTE: Bleach may stain clothes. It is recommended to wear rubber gloves during this process to protect your hands.
Add 1 teaspoon of bleach to 1 gallon (3.8L) of water and add to Water Tank.
Replace Tank Cap and swish bleach solution in Tank to coat the inside of the Water Tank.
Place Tank on Base, allowing solution to drain into the Water Reservoir. Soak for 20 minutes.
Remove Water Tank and empty solution into sink.
Ensure Chimney is removed, then pour solution from the Base into the sink. Be sure to pour out of the side of the Base, as indicated by an arrow, to avoid leaking into the Control Panel.
Rinse Tank and Reservoir area with clean water until the smell of bleach is gone.
CAUTION: DO NOT submerge Base in water. Doing so will damage the humidifier and void the warranty.
Question: Can Vicks VapoSteam and Essential Oils be used in the Medicine Cup?
Answer: This humidifier features a Medicine Cup that can be used with your favorite essential oil or liquid inhalant (like Vicks VapoSteam) for added enjoyment. The cup is heated to help evaporate the oil. This is not a diffuser - the oil does not meet the water but is passively evaporated into the air. Essential oil and inhalant are not included.
Turn off the humidifier.
Add Vicks VapoSteam or essential oil to the Medicine Cup, turn on the humidifier.
To clean the Medicine Cup wait 5 minutes after turning the unit off. Then gently wipe residue from the cup with a soft cloth.
WARNING: DO NOT ADD ESSENTIAL OILS, LIQUID INHALANTS OR ANY ADDITIVES TO THE WATER. DOING SO CAN DAMAGE THE HUMIDIFIER AND VOID THE WARRANTY.
Question: How Can I Use Vicks VapoPads with the Vicks Dual Comfort Cool + Warm Mist Humidifier
Your humidifier can be used with Vicks VapoPads to provide up to 8 hours of soothing vapors. One free sample of the menthol VapoPad is included with your humidifier. To use your unit with Vicks VapoPads:
Open VapoPad Door.
Open VapoPad by tearing notch on pad bag. DO NOT touch the pad with your hands. If the pad is touched DO NOT rub your face or eyes as it may cause irritation.
Insert Vicks VapoPad with angled end facing towards the product. Up to two VapoPads can be inserted. Close door.
After 8 hours, discard the scent pad.
To continue using scent pads, repeat steps 1-4.
VAPOPAD RECOMMENDED USAGE:
Not recommended for infants under 10 lbs (4.5 kg).
For children between 10-22 lbs (4.5-10 kg) do not use more than 2 pads in a 24 hr period. Sample VapoPad ingredients: Eucalyptus Oil, Menthol, Glycol, Cedar Leaf Oil & Others.
NOTE: ALWAYS reference VapoPad packaging for recommended usage instructions and warnings.
Question: Why is there white dust?
Answer: With an ultrasonic humidifier, a built-in nebulizer vibrates the water at ultrasonic frequency which causes the water droplets to break into a fine, cool mist that you can see. Naturally occurring minerals in your water get projected out with the mist and can settle around the unit in the form of white dust. In hard water areas, we recommend using demineralization cartridges with your ultrasonic humidifier to capture minerals in the water and to help reduce white dust on surfaces.